Orders
How do I place an order?
Choose your bag and its colour or size, add it to your bag, and check out securely. You'll receive an order confirmation by email as soon as your order is placed.
Can I change or cancel my order?
Orders can be cancelled within 1 hour of purchase, or before they have been processed for shipment, at our discretion. If you need to correct your shipping address, contact us as soon as possible and we'll do our best to update it before your order is dispatched.
Which payment methods do you accept?
All available payment methods are shown at checkout. Payments are processed securely.
Shipping and delivery
How long does it take to prepare my order?
Every order is prepared with care. Processing takes 5–7 business days, and it may take a little longer during busy periods, holidays or promotional events.
When will my order arrive?
We ship worldwide with Standard Shipping. Estimated delivery is 20–30 business days from the date of purchase, depending on your destination. Delivery dates are estimates, and customs processing, carrier disruption or weather can occasionally cause delays.
Can I track my order?
Yes. Once your order ships, we'll email you a tracking number and link. Tracking can take a little time to become active after dispatch.
My order hasn't arrived. What should I do?
If your order hasn't been delivered within 45 days of purchase, contact us with your order number. We'll look into the shipment and help with next steps.
Will I have to pay customs duties or import taxes?
Depending on your country, your order may be subject to customs duties, import taxes or other local charges set by your local customs authority. If you're charged unexpectedly on delivery, email info@designerbagstudio.com and we'll do our best to help.
Returns and exchanges
Can I return a bag if I change my mind?
Each order is prepared especially for you, so all sales are final. We can't accept returns for size, style, colour or personal preference.
What if my bag arrives damaged, faulty or incorrect?
Contact us within 14 days of receiving your order. Include your order number and clear photos of the problem. If your claim is approved, we'll offer a refund or a free replacement. Please don't send anything back before our team gives you return instructions.
How long do refunds take?
Approved refunds are returned to the payment method you used, or to store credit where applicable, within 5–7 business days. Your bank or payment provider may take extra time to show the refund.
Our bags
What are your bags made from?
Our bags are crafted from genuine calf skin and real leather, with precise stitching, quality hardware and finishes made to match the standard of the world's finest bags.
How do I choose the right size?
Each product page lists the bag's measurements. Our Size Guide explains how to compare sizes and find the one that suits you best.
How should I care for my bag?
Keep it out of direct sunlight and away from moisture when you're not using it. Stuff it lightly with tissue so it holds its shape, and store it in a dust bag. Wipe it gently with a soft, dry cloth.
Do the photos show the exact colour?
We photograph every style to show its true colour, but screens vary, so the shade may look slightly different in person.
Contact
How can I reach you?
Email info@designerbagstudio.com or use our Contact page. Our team reads every message and will get back to you as soon as possible.