Refund policy
At Designer Bag Studio, every order is carefully prepared for you. Because of this, all sales are final. We do not accept returns based solely on size, style, color, or personal preference.
That said, we want every customer to be satisfied with their purchase. We offer a refund or free replacement in the following cases:
1. Damaged, Defective, or Incorrect Items
You may be eligible for a refund or replacement if:
- The item arrives damaged or has a manufacturing defect.
- You receive an incorrect product or a product different from what you ordered.
- The product received is materially different from the product description or order details.
To request a resolution, please contact us within 14 days of receiving your order. Please include your order number and clear photos showing the issue so our team can review your request.
2. Delivery Guarantee
We stand behind our delivery timelines:
- Express Shipping: If your order has not arrived within 20 business days of purchase, your $4.99 shipping fee will be refunded in full.
- All orders: If your order has not been delivered within 45 days of your purchase date, you may be eligible for a full refund, subject to verification of the shipment status.
To request a delivery-related refund, please contact us with your order number and tracking information.
3. Refunds
If your claim is approved:
- Refunds will be issued to your original payment method or, where applicable, as store credit within 5–7 business days.
- If you prefer, we may provide a replacement product at no additional product or shipping cost when the issue is caused by an error on our side.
- The time it takes for a refund to appear in your account may vary depending on your payment provider or bank.
4. Shipping Costs
- If the issue is caused by us, such as a wrong item or manufacturing defect, we will cover reasonable replacement shipping costs.
- If you refuse delivery, fail to collect your package, or provide an incorrect or incomplete shipping address, shipping and product costs may not be refundable.
- Original shipping charges are generally non-refundable unless the issue was caused by an error on our side or the order qualifies under our delivery guarantee.
5. Cancellations
- Orders may only be cancelled within 1 hour of purchase, or if the order has not yet been processed for shipment, at our discretion.
- Once an order has entered processing or fulfillment, we may be unable to cancel it.
- To request a cancellation, please contact us as soon as possible at info@designerbagstudio.com.
6. Returns or Replacements
Because our products are prepared specifically for each order, returns are generally not accepted for personal preference, style, color, or other preference-based reasons.
If a return or replacement is approved by our customer service team, we will provide the relevant return instructions.
📦 Return Address:
Unit 9, Leefe Robinson Mews
Stanmore, HA7 1GE
United Kingdom
Please do not send any product to the return address before receiving confirmation from our support team.
7. Contact Us
All refund, replacement, cancellation, or return requests must be submitted to:
Please include your order number, description of the issue, and supporting photos where applicable.
Requests submitted through Chat, WhatsApp, Instagram, Facebook, or other communication channels may not be formally reviewed or processed until they are submitted to our official email address.